Instant guest access via QR
Guests scan an in-room QR code and open the concierge as a PWA — no app store download. Requests, information, and guidance stay in the same session.
Hotel OS + AI concierge
A hotel operating system for small and mid-size hotels
Comus Hotel AI combines a hotel operating system — reservations, front desk, housekeeping, and accounting — with a multilingual AI guest concierge accessed via QR/PWA.
Guests connect via QR with no app download. Comus AI handles requests 24/7 in their language — e.g. “I need towels” creates a request for the right department and is tracked as open / in progress / completed. Rooms, reservations, KBS/TGA support, and dynamic pricing stay in one product family.
Features
Operations and guest experience
24/7 multilingual Comus AI assistant
Comus AI answers guest requests around the clock in their own language. When a guest writes something like “I need towels,” the request is captured and routed to the right department — housekeeping, room service, technical, and more.
Request tracking on the dashboard
Requests land with the right department staff in the management dashboard. Open, in-progress, and completed requests are tracked separately so management sees which room asked for what and where it stands.
Reservations and room management
Run front-desk and room status from one panel: reservations, occupancy, housekeeping, and daily operations stay in one flow.
Accounting and operations records
Track stay-period revenue and operational records. Daily summaries support management decisions.
Dynamic pricing engine
Produces rate suggestions from occupancy, demand, and date ranges. You keep the final pricing decision; the engine supplies data-backed proposals.
Support for KBS/TGA notification workflows
Prepares identity documents in EGM/AKBS format to make KBS/TGA notification workflows easier. SOAP integration for the Gendarmerie side is in development and has not been verified in production yet.
Who it is for
Independent and boutique hotels
About 1–150 rooms
Built for independent hotels, boutique hotels, and guesthouses in Turkey at roughly the 1–150 room scale. It is not aimed at replacing large-chain enterprise PMS suites.
Front desk + housekeeping together
Room status, cleaning, and guest requests appear in one view so staff can see what each room needs quickly.
Channel manager integration
OTA and channel-manager connections require hotel-by-hotel setup. Because each property’s channel stack differs, we do not claim a one-click fully integrated channel suite.
Setup follows your channel manager and account details.
Setup notes
Clear scope, honest expectations
Some capabilities require hotel-specific setup or are still in development. The notes below keep what is live today clear.
WhatsApp forward + approval link
One-tap WhatsApp message to the right department (room + request details) with an approval link so staff confirmation shows on the management dashboard. This flow is being restored to the product; today requests are tracked on the dashboard.
This section will be updated when it is live again.
KBS — Gendarmerie SOAP
SOAP integration for Gendarmerie notifications is in development. Today, identity data is prepared in EGM/AKBS format; we do not claim live automatic submission.
This section will be updated after production verification.
Channel manager setups
Channel-manager links are configured per property. Supported channels and setup steps are clarified with your hotel during onboarding.
FAQ
Frequently asked questions
What is Comus Hotel AI?
Comus Hotel AI combines a hotel operating system for small and mid-size hotels with a multilingual AI guest assistant via QR/PWA. Guest requests are taken 24/7, routed to departments such as housekeeping, room service, and technical, and tracked as open, in progress, and completed. Reservations, rooms, accounting, and dynamic pricing sit in the same product family.
What happens when a guest writes “I need towels”?
Comus AI logs it as a request for the right department (e.g. housekeeping). It appears on the management dashboard and moves through open / in progress / completed. One-tap WhatsApp forwarding with an approval link is being restored to the product.
Which hotels is it for?
It suits independent hotels, boutique hotels, and guesthouses in Turkey with roughly 1–150 rooms. It is not designed for large-chain enterprise PMS requirements. Setup scope depends on property size and your current tools.
How does it help with KBS/TGA notifications?
It prepares identity documents in EGM/AKBS format to make KBS/TGA notification workflows easier. SOAP integration for the Gendarmerie side is in development and has not been verified in production. It is positioned as process support, not fully automatic live notification.
How do guests access it — QR or an app?
Guests scan an in-room QR code and use a browser-based PWA; no app download is required. Concierge, requests, and information flow in that session. Staff use a separate management interface.
How many languages does it support?
The guest experience is designed for multilingual AI support; the Comus platform uses multiple languages including Turkish. The active language set is configured to your guest profile during setup.
How does channel manager integration work?
Channel-manager connections require hotel-by-hotel setup. Because OTA and channel stacks differ, we do not claim a fully integrated one-size-fits-all link. Setup is planned from your accounts and channel structure.
How is pricing determined?
Pricing is still in draft and no fixed public price is published. Quotes depend on room count, modules, and setup scope. Contact us for a pricing proposal.
What does the dynamic pricing engine do?
It produces rate suggestions from signals such as occupancy, demand, and date ranges. Hotel management keeps the final decision. The engine supplies data-backed input; it does not claim forced automatic pricing.
Contact
Contact us for a pricing proposal
Scope depends on your property. Pricing is still in draft — tell us what you need and we will follow up.
Contact us for a pricing proposal